BMT-1650 Customer Service

Credits 3
Examines the dynamics of exceptional customer service. Develops skills necessary in dealing with customers effectively, using creative techniques to improve communication skills to achieve customer satisfaction.
Prerequisite(s): Reading proficiency.
Formerly MGT-1650. Students may not receive credit for both MGT- 1650 and BMT-1650.
(Not offered summer.)

Course Outcomes

Identify the role of customer service.
Define the customer in today’s business environment.
Explain the activities for handling difficult customers.
Describe the activities associated with developing and building customer relationships.
Distinguish the role of management and workers.
Define the importance of communication skills to successful customer service.
Analyze future trends of customer service.