BMT-1550 Elements of Supervision

Credits 3
This course provides students with a basic understanding of the role and responsibility of supervisors. It is intended for practicing or newly appointed managers and supervisors as well as those aspiring to these positions. The course examines the problems and challenges that supervisors face. Special emphasis is placed on developing solutions, including the potential results of each. Students explore management theories coupled with a “hands-on” approach to problem solving.
Prerequisite(s): Reading readiness
Formerly Formerly MGT-1550. Students may not receive credit for both MGT-1550 and BMT-1550.
Course Outcomes
1. Compare and contrast the contributions of management theory.

2. Explain the role of the modern supervisor in relation to upper management, unions and governmental regulations.

3. Evaluate the various communication techniques (phone, fax, e-mail, mail, face to face, etc.) used in business organizations and when, where and why they are appropriate.

4. Identify the major decision making techniques and their formats.

5. Analyze strategies for resolving conflict among employees.

6. Describe forms of business organization and how structure affects employee behavior and morale.

7. Explain “change management” and how it affects productivity.

8. Analyze the fundamentals of the control process.