BMT-2660 Conflict Management

Credits 3
This course provides powerful techniques for dealing effectively and confidently with difficult situations in the workplace. The course further examines strategies to strengthen organizational efficiency and productivity by developing, building and strengthening more cooperative and productive working relationships. Subtopics include defining the causes and types of conflict and its impact on productivity, costs and profits. Students are taught the elements of emotional intelligence and its role in workplace conflict management.

Prerequisite(s): Reading readiness
Formerly Formerly offered as MGT-2660. Students may not receive credit for both MGT-2660 and BMT-2660.
Course Outcomes

Analyze the causes and types of conflict
Examine how conflict impacts organizational outcomes
Describe how to apply emotional intelligence in the workplace to increase productivity
Apply conflict management techniques to develop effective workplace relationships
Utilize negotiation strategies to resolve conflict