HSM-1621 Hotel Operations

Credits 3
This course provides an overview of hotels. It focuses on service perspective, interdepartmental coordination, revenue management, and market issue influences in lodging management. Lectures examine business models, ownership structures, operational reports, competitive tactics, and skills on general management.
Corequisite(s): HSM-1510.
Course Outcomes

Identify the brands and classifications for hotels.
Describe the departmental responsibilities within a hotel operation.
Define the service essentials in diverse markets for hotels.
Identify current trends in hotel operations.
Identify guest service aspects critical to hotel management.
Analyze staffing levels and schedules unique to hotel operations.
Identify concepts of revenue management in hotels.
Outline products and services distinctive to hotel classifications.