HSM-1510 Introduction to the Hospitality Industry

Credits 3
This course is a general introduction to the hospitality industry. In this course students explore career choices in the hospitality field. It offers a broad spectrum of information on customer perspectives, businesses and roles in the industry. The focus is on the unique principles associated with ownership and management of hotels, facilities, and franchises, including customer service and guest satisfaction. Students explore industry terms, core skills, and career opportunities in areas such as travel and tourism, lodging, gaming, restaurants, clubs, theme parks, special events, conferences and managed services.

Course Outcomes

Identify core principles associated with ownership and management of hotels, facilities, and franchises.
Examine career choices within the hospitality field.
Distinguish the operational levels, roles and responsibilities within the hospitality industry.
Define the specific terms unique to the hospitality industry and business segments.
Outline the elements of service in the hospitality industry.