HSM-2050 Human Resources Management in the Hospitality Industry

Credits 3
This course provides insight into the essential role of human resources within an organization, such as recruiting, selecting, orienting, training, evaluating and retaining personnel. The subject matter aligns human resources with managing organizational structure, diversity of employees, and environmental complexity. Students will discover techniques and tools to monitor work performance while maintaining a fair and legal environment.

Prerequisite(s): HSM-1510 or CUL-1100

Course Outcomes

Analyze the role of human resources management in the hospitality industry
Explore human resources issues in the hospitality industry
Compare and contrast various solutions to employee relation issues
Identify key elements for recruitment and retention strategies
Relate human resources to guest satisfaction
Outline a human resources manager’s role in handling performance management and corrective actions