HSM-1510 Introduction to the Hospitality Industry

Credits 3
An introductory course on the different career choices available in the hospitality industry. It offers a broad spectrum of information on customers’ perspectives, businesses, and roles in the industry. The focus will be on the unique characteristics associated with ownership, affiliation, customer service, and guest satisfaction, as well as the relationship between products versus service. Emphasis will be on aligning industry terms, core skills, and career opportunities in a variety of areas, for example: travel and tourism, lodging, gaming, restaurants, clubs, theme parks, special events, conferences, and managed services.
Course Outcomes

Identify the specific roles of hospitality in current society.
Classify the various career options within the hospitality industry.
Distinguish the operational levels, roles, and responsibilities within business segments.
Define the specific terms unique to the hospitality industry and business segments.
Outline the elements of service in the hospitality industry.